With the onslaught of emails we receive every day, it’s hard to imagine how anyone could keep up professional email habits at all times.
To make this task a little less daunting, we asked experts to highlight some of the least professional behaviors you could demonstrate when sending an email.
While mastering the art of good email etiquette doesn’t mean sending out beautifully crafted prose each time — that would take forever — if you can avoid these bad habits, you’ll be off to a great start.
1. Sending ‘urgent’ emails that aren’t urgent
“Like the boy who cried wolf, if you abuse the urgent marker, it won’t be long until no one will pay any attention to it,” Rosemary Haefner, chief human-resources officer for CareerBuilder, tells Business Insider.
And when you finally do send a truly urgent email, no one will pay attention, she says.
2. Being too casual
While the tone of your message should reflect your relationship with the recipient, Haefner says, too much informality will make you come across as unprofessional.
She advises being judicious in your use of exclamation points, emoticons, colored text, fancy fonts, and SMS shorthand.
What’s more, not everyone can quickly decode acronyms, Rosalinda Oropeza Randall, an etiquette and civility expert and the author of “Don’t Burp in the Boardroom,” tells Business Insider.
“Be especially mindful if you work with people from different generations, have language barriers, or prefer a more traditional tone,” she says.
3. Being too stiff
At the same time, you don’t want to come off as a robot.
“It’s OK to add a bit of enthusiasm or personality to your emails,” Vicky Oliver, author of “301 Smart Answers to Tough Business Etiquette Questions” and “301 Smart Answers to Tough Interview Questions,” tells Business Insider.
She laments that sometimes she receives “one-line emails that are so transactional they sound like an automaton is responding.”
4. Replying all
“Email is not a party in the break room, it’s a communication tool,” Haefner says. “If you’re responding to an email sent out to a group, be sure you are only hitting ‘reply all’ if your reply is truly necessary for everyone to receive.”
5. Cc’ing without approval
At the very least, sharing information that’s not yours to share is annoying. It could also be a liability.
Whether you’re cc’ing a client on an email where your boss said something about them or including a coworker on an email chain where another coworker shares personal information, “No one likes to have someone else decide to cc someone without being asked first,” Randall says.
The best rule of thumb is to never assume it’s OK to share an email with someone new to the conversation.
“I am not a big believer in blind copying people on emails,” Oliver says. “When I have been bcc’d, the first thing I think is, ‘If she is bcc’ing me on this, who else has she bcc’d on other emails?'”
Bcc’ing conveys distrust and secrecy, she says.
“If you need to forward an email to someone who technically should not be on the chain, cut and paste the email into a separate email for that person,” Oliver suggests.
7. Using a vague subject line
“It’s me,” “Hey,” or “FYI” give the email recipient no indication of what you’re emailing them about, and they’re less likely to open your email as a result.
“None of these prompt immediate attention,” Randall says. “A workplace email, is best when it’s clear and concise. Giving the recipient a clue can encourage them to read and reply quicker.”
8. A ridiculous email address
If you’re sending out an email in a professional capacity, whether it’s to a client, colleague, or potential employer, avoid sending it from an unprofessional email account, Randall says.
Anything cutesy, sexy, vulgar, or nonsensical will set a negative tone from the get-go. If you insist on keeping “S3xyCan1@netscape.net,” at the very least create a separate email account strictly for professional emails, Randall suggests.
9. Sending emails at 3 a.m.
Oliver says that she’s done it occasionally herself “because sometimes you wake up very early and you’re feeling productive.”
But she cautions that even in this 24/7 world, “most people look at the time stamp and hold it against you if it shows some crazy hour in the morning. At best, they think you’re a workaholic who doesn’t have a life. At worst, they think you’re obsessive.”
If inspiration strikes you at odd hours of the night, Oliver suggests writing the email, saving it in your drafts folder, and sending it during working hours.
10. Annoying punctuation
If you choose to use an exclamation point, use only one to convey excitement, says Barbara Pachter, author of “The Essentials of Business Etiquette.”
“People sometimes get carried away and put a number of exclamation points at the end of their sentences. The result can appear too emotional or immature,” she writes in her book. “Exclamation points should be used sparingly in writing.”