Bolt Introduces A New Identity Verification Portal For Drivers

Bolt, the leading on-demand transportation platform in Africa, today announced its partnership with a data aggregation and acquisition company YouVerify. As part of the partnership, a fully customised portal was developed for Bolt where drivers can request and check their verifications as part of the driver onboarding process.

Femi Akin-Laguda, Bolt’s City Manager for Lagos, Nigeria:

“The Safety of all our customers, both drivers and riders, has always and will continue to be a cornerstone of our business strategy of building trust with all our customers. As safety is never done, over the last 3 years, we have been working very hard to continue improving the level of detail and robustness of our verification process in validating the identity of all individuals who wish to drive on Bolt.

We are very excited to announce that we have now partnered with YouVerify, a leading identity aggregation technology company, to build an industry-leading self-serve driver verification portal which is the first of its kind to be rolled out in our market.

This unique portal was developed in partnership with our supply operations team ensuring that it effectively meets our needs but is also not excessively intrusive for our driver-partners. The system will be driven by YouVerify’s proprietary identity verification technology which provides the tools to validate various documentation & data and provide key requirements for an ideal verification solution that boosts both service quality and customer safety.”

The Identity Verification Portal allows Bolt to conduct checks that were not available before, and is more comprehensive for the existing checks. For example, the home address verification provides higher levels of identity assurance than with previous model and BVN check in particular will help completely remove fraud and impersonation attempts. What is more, the verification results are received in real-time, which makes the turnaround time much faster.

All the driver has to do is initiate the verification request, provide all the information required and the portal verifies the driver’s home address, the driver’s documents and face, and verifies the BVN against the database of NIBSS to confirm their identity.

Gbenga Odegbami, CEO at YouVerify:

“Our partnership with Bolt to deploy the highest security and privacy standards will ensure that all verifications are done reliably and securely without compromising the privacy of the drivers.

In the past 18 months, Youverify’s advanced background verification has helped institutions build trust between companies and with individuals, while consistently demonstrating our commitment to data safety.”

The verification portal will be rolled out in stages: it is already live in Lagos, Abuja and Port Harcourt, and will be available across Nigeria in the coming months.

The driver verification portal is an addition to Bolt’s suite of safety features including an SOS button in the driver app, a 24-hour high-priority team, and the ability to share the details and route of an ongoing ride with loved ones.

About Bolt

Bolt, formerly known as Taxify, is the leading European transportation platform that’s focused on making urban travel easier, quicker and more reliable.

Founded by Markus Villig, Bolt launched in 2013. It’s one of the fastest-growing transportation platforms in Europe and Africa with investors including Daimler, Didi Chuxing and Korelya Capital. Bolt has more than 25 million users in over 30 countries globally.


Written by PH

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