Voice, Data Services Restored After Undersea Cable Cuts – NCC

The Nigerian Communications Commission (NCC) has announced that phone and data services impacted by underwater cable outages off the shores of Cote d’Ivoire and Senegal have been restored.

Rueben Muoka, NCC Director of Public Affairs, stated on Monday that services have been restored to about 90% of peak consumption levels.

“Following the disruption on March 14, 2024, which affected data and voice services due to cuts in undersea fibre optics along the coasts of Cote d’Ivoire and Senegal, we are pleased to announce that services have now been restored to approximately 90% of their peak utilization capacities,” the company said in a statement.

“All operators who were impacted by the cuts have taken recovery capacity from submarine cables which were not impacted by the cuts, and have thus recovered approximately 90% of their peak utilisation capacities.”

The NCC spokesperson stated that Mobile Network Operators have told the commission that data and voice services will continue to operate optimally pending full repairs of the underwater cables, as they have been able to activate alternate connectivities to restore normalcy.

It thanked telecom customers for their patience and understanding throughout the outage caused by underwater fibre cuts.

Telecommunications subscribers and bank users have been stuck since Thursday due to a subsea cable cut in the Atlantic Ocean offshore Cote D’Ivoire, along West Africa’s coast, which has halted digital transactions and internet connections. Mobile network operators such as MTN and certain banks blamed the network outage on a subsea cable cut in the Atlantic Ocean.

MainOne, a submarine cable firm, said it could take up to two weeks to fix the undersea cable cut that has disrupted internet services in Nigeria, Ghana, Cote d’Ivoire, Senegal, and other West African and East African countries during the last four days.

The business blamed the cut on fishing activity and anchoring in shallow waters close shore, as well as natural dangers such as earthquakes and landslides, followed by equipment failure.

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